When logging in to Brightly for the first time, you will be required to use your UVA Health email address (i.e., XXXXX@uvahealth.org) and password for single sign-on as well as multi-factor authentication (DUO).  For any Brightly login issues, contact Nisreen Russell (ynt3dz@uvahealth.org). 

• UVA Health Haymarket Medical Center 
  • Heathcote tenants only contact Meadows & Ohly via:
    • Commercial Cafe* online platform for any service needs. Maintenance requests can be made fast and with ease online and from your phone through the Commercial Cafe online portal. The system will enable you to create, track, and comment on work orders for your space or the building.
    • All requests for service should be coordinated through one person in your office designated as the tenant contact. If you need access to the system, please email gail.micsky@meadowsandohly.com and someone will assist you.
    • In case of emergency, you can call the Building Manager at (571) 538-0606 or Property Manager at (571) 512-7792.
    • Meadows & Ohly maintenance staff are not allowed to make repairs to furniture, custom, or non-standard items. Also, they are not allowed to hang pictures or handle medical equipment of any kind. Maintenance personnel are not allowed to work for tenants after hours, or to receive payment or gifts from tenants for any reason.
• UVA Health Prince William Medical Center 
  • The following locations only must contact Meadows & Ohly via Prism Building Engines: 
    • 8640, 8644, and 8650 Sudley Road,
    • 8691 Stonewall Road, Manassas, and
    • 7901 Lake Manassas Drive, Gainesville
      • Building Engines* online platform for any service needs (https://connect.buildingengines.com/login). The system will enable you to create, track, and comment on work orders for your space or the building.
      • All requests for service should be coordinated through one person in your office designated as the tenant contact. If you need access to the system, please email gail.micsky@meadowsandohly.com and someone will assist you. 
      • In case of emergency, you can call the Building Manager at (571) 719-5609 or Property Manager at (571) 512-7792. 
      • Meadows & Ohly maintenance staff are not allowed to make repairs to furniture, custom, or non-standard items. Also, they are not allowed to hang pictures or handle medical equipment of any kind. Maintenance personnel are not allowed to work for tenants after hours, or to receive payment or gifts from tenants for any reason.
  • Surgical Services / OR Temperature Adjustment Requests 
    • Requests for temperature adjustments must be submitted through Brightly.  Utilize the OR Temperature Adjustment template. 
    • The surgeon's name requesting the adjustment must be named in the request. Requests submitted without a surgeon's name will not be adjusted.
• UVA Health Culpeper Medical Center 

On Demand Training

Training is available for all team members, on-demand:

• Adding a Request 
• Checking the Status of a Request

Alaris Pump Cleaning Requests

Do not enter pump cleaning requests in the Brightly/WorxHub system.  Please refer to the Clinical Resources Guides Alaris IV Infusion Pump Resources requests.   Any work requests entered into the Brightly / WorxHub system will be canceled. 

After Hours Request

Afterhours is defined as any time the Plant Engineering team is not on site. Patient Care requests during this time should be routed through the Nurse (House) Supervisor to determine if an On Call technician will be called.  The House/Nurse Supervisor will coordinate with the Switchboard Operator to contact the On Call Plant Engineering technician. The House/Nurse Supervisor should always be notified regarding EMERGENCIES (Fire, Flood or Entrapment) during afterhours operation.

Plant Engineering is seeing an increase in off-hours maintenance support calls not being communicated thru the House/Nurse Supervisor. All maintenance work requests must be communicated to the House/Nurse Supervisor between the following time frames.

Haymarket Medical Center (House Supervisor 521-284-4400)

Monday – Friday 3:30pm – 7:00am

Saturday - All Day

Sunday - All Day

Prince William Medical Center (House Supervisor 703-369-8359 OR 703-369-6095)

Monday – Friday 10:30pm – 7:00am

Saturday 3:30pm – 7:00am

Sunday 3:30pm – 7:00am

Culpeper Medical Center (House Supervisor 540-212-8752)

Monday – Friday 4:30pm – 7:00am

Saturday 4:30pm – 7:00am

Sunday 4:30pm – 7:00am

The House/Nurse Supervisor determines if the work request requires emergency maintenance support. All routine work request will be scheduled accordingly the next business day by placing a Plant Engineering work order request.  The Nurse Supervisor must tell unit calling for emergency services to create a Plant Engineering work order.

Plant Engineering personnel are on a 24-hour call schedule for immediate emergency service; which is described as work necessary to eliminate hazards (fire and life safety), prevent property damage or maintain patient care. Examples of emergency work are listed below:

• Fire Alarms
• Elevator Entrapments
• Electrical Breakers
• Freezer Alarms
• Medical Gas Alarms
• Water flowing (leak)
• Plumbing fixture stopped up in a patient room
• Too hot /too cold calls when the temperature is less than 63 or greater than 82 degrees
• Light calls in exam rooms when that is the only source of light in the room

Culpeper Clinical Engineering Tickets

For immediate UVA Clinical Engineering service and support during normal business hours (Monday – Friday 7AM-4PM), please call the office at 540-829-8802 or the mobile phone at 540-423-2061. For afterhours support (Monday-Friday 4PM-7AM and weekend hours), please contact the Nursing Supervisor to dispatch a technician. The mobile phone is not monitored after hours.

Resources

Please refer to the Quick Reference Guide for instructions on using the Dude Solution/Brightly work order management tool.

If you have issues accessing the work order management tool, please reach out to Nisreen Russell by email (YNT3DZ@uvahealth.org) or for more immediate help, call Nisreen at 540.222.6493.

Forms

Fire Drills

Departmental Fire Drill Critique forms must be completed and returned to Plant Engineering/Facilities following a fire drill.  

Project Requests

Facility Project Request Forms must be completed for any project request that impacts your physical space or building components.